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Top FAQs: Sending PocketMail Messages
How do I know if my messages were sent and received properly?
After communication with the PocketMail Service, you are notified of successful transmission in three ways: by a voice prompt, by a beep, and by the status information that appears on the Outbox screen.
On the Outbox screen, you can verify successful transmission by checking the Status column at the far left. Successful messages are indicated with an S, whereas unsent messages have either an I, an H, or no letter at all.
I am sending PocketMail messages to my friends, but they are not receiving them. Why not?
There may be one or more errors in addressing or sending the message. Check the following:
- Does the message have an 'S' in the status column of the Outbox?
- Verify complete E-mail addresses in the To field. The proper format is user@domain.com, user@domain.net, user@domain.org, etc.
- After composing the message, did you press to save it to the Outbox?
- Check the steps for connecting to the PocketMail Service described in the user guide.
- Did you confirm a complete communications session by watching the Progress Bar lights on the front of the device (and waiting for the beeps, if your device is set to provide those)?
- Confirm that you have the correct E-mail address for the recipient.
- How long has it been since you sent the message? Sometimes it takes several hours for other E-mail services to deliver a message. This is a function of the Internet and the other service providers and so is out of the control of the PocketMail Service.
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